![]() ![]() When I call SWA, they tell me to talk to the TSA. Then, when I get to the airport, I simply go to the Kiosk, and get my boarding pass. I have flown SWA for many years, and this happened to me out of the blue. It no longer estimates times dep/arrival times - a dumb-founding lack of information. #Southwest flightcheck in how to#I'll make sure to pay some other airline who at least knows how to setup their own database rules and modificationsĪnd while I'm ranting, Southwest's new flight status page has completely regressed. 1/2 of the telephone reps were callous to boot. The customer at Southwest was what really failed here. Thanks to trying to follow Southwest directions I now will have a guaranteed middle seat in the back of the plance and leg-room sacrificed for carry-ons despite making the time for a 24hr prior online check-in. How many articles since the "stepped security" have you seen in print or media bemoaning yet another missed contraband. These stupid security calls are inane and cause nothing but inconvenience, discomfort, and hassle. The fact that I omitted my middle name and had neither a problem with a subsequent reservation nor TSA has led me to believe that it was my mistake to give more information in the first place. #Southwest flightcheck in Pc#PC do you have a common name? maybe that can be the problem.No, my name is pretty uncommon I'd say. Southwest is too incompetent or apathetic to override their own reservation system for whatever inane reasons. So, Careful with inputting your reservation name. Wasting time trying to check in online, calling their ineffective support, and finally being crammed into a middle seat with no carry-on space is not worth the discomfort and hassle. If this continues to happen, I'll make sure to describe the trouble with Southwest to everyone I know, and fly Virgin or some other carrier. It's prompted me to cancel another flight I'd made the same mistake reserving due in February. Any kind of TSA explanation makes little sense as the security checkpoint verifies your identification anyway. ![]() To not be able to modify or override your own reservation system is incompetent and bumbling. The Southwest agent tried to change the name on the RR# account with no effect. The same thing has now happened on my outbound check-in My name on my rapids reward number only has my middle initial. I called Southwest customer relations (12149320333) and was told that they would forward it to their "technology department". The TSA security did not stop me on the lack of middle name. On booking a new flight with the old credit I simply omitted my middle name and was NOT flagged, checking in properly for an "A" seat. It turned out that for work reasons, I had to change my inbound flight. To check in at the airport, and sorry for the inconvenience. Upon calling "iflyswa" the agent was unable to check me in stating that I had Please proceed to any Southwest Airlines Ticket Counter to check in for your flight. "Oops:Sorry, your itinerary is ineligible for checkin online. Unbeknownst to me I found out on the 24 hr prior online check this error: #Southwest flightcheck in full#issue id (driver's lic) I added my full middle name to the reservation. Recently in October 2010 upon reading a notice on the online check-in to fill in your whole name exactly as it appears on your gov. I've been flying them for years and years. Be careful with your inputted name during reservation. This is a general warning to folks who fly Southwest. ![]()
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